Faq

Who can I contact for problems with shipping or to know the status of my order?
ordini@ciatu.it


Can I buy abroad?
We deliver worldwide.


What happens if after ordering one or more products are missing in your warehouse?
We will advise the customer that he will decide whether to cancel the order, replace the product, wait for the arrival of the missing product or fulfill the order of the available products.


What happens if I paid by Bank Transfer and / or PayPal and the products are not available?
Will be reimbursed in part or in full.


Can I receive free or against payment of product samples?
We are at your complete disposal to send you in writing all the information about the characteristics and methods of use of the products available on our site. Unfortunately we are unable to send samples due to the exclusivity of our products.


Can I buy testers?
The sale of testers is strictly prohibited.

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