FAQ

Who can I contact for problems with shipping or to know the status of my order?
ordini@ciatu.it

 

I can buy abroad?
We deliver worldwide.

 

What happens if after you place the order one or more products are missing in your warehouse?
We will notify the customer who will decide whether to cancel the order, replace the product, wait for the arrival of the missing product or process your order of products available.

 

What if I paid by bank transfer and / or paypal and the products are not available?
It will be instantly made the refund in part or the whole figure.

 

I can receive free of charge or on payment of small samples of products?
We are at your disposal to send you in writing all information about the characteristics and method of use of the products available on our site. Unfortunately we can not provide for the sending of samples since the exclusivity of our products.

 

Can I purchase the testers?
The sale of the tester is absolutely prohibited.

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